You Don’t Know What You’re Doing

WEST HAM are currently applying short bans to supporters who advertise tickets for sale on social media in an effort to rectify the lack of available tickets to away games.

As you might expect of this club, the process that led to this more than regrettable conclusion lacked transparency, involved the Official Supporters Board and resulted in good honest fans being punished while far graver offenders carried on their business.

Here is how we arrived here:

The club commissioned a fans website who do pretty well publishing confidential chit chat received from senior club officials to produce a survey on tickets. Just coincidentally, one of the club’s OSB “representatives” happens to co-run the site chosen.

A sub-committee of the OSB were formed to look into away games ticket distribution. Three or more of the members of this committee were anonymous. Of the two members who outed themselves one was given suggestions on yet another website that included removing away season tickets, ending priority points and entering everyone into a ballot for high demand games.

Accusations abounded of bondholder and away season ticket holder abuse and the selling on of tickets. Throughout this process the Chairman of the OSB in typical fashion made it his business to run around social media blaming Independent Supporters’ Associations for “scaremongering” when in they were in truth presenting facts.

The meeting was held and little of substance resulted until letters were sent to fans banning them from home and away games for selling tickets.

Questions remain.

If it were that easy to contact supporters to ban them, why weren’t those very same supporters directly contacted to give their views in the first place?
So far there has been no announcement from the club as to any further measures. Are they looking at their own employees who bang tickets on (we know of one particularly egregious practitioner)?

Are the club taking a more confrontational stance on ticket touts – they appear far nastier transgressors than somebody selling a seat at face value because they cannot manage one particular game?

Summary:

If the club had provided a more transparent approach to the whole affair, including how many tickets are allocated to whom, they could have brought fans onside, got hold of the real culprits and engendered much goodwill.

Instead of which, they acted in poor faith and with shadowy intent as they stoked up bad feeling, increased suspicions of opacity and furthered mistrust.

We have no idea whether their behaviour is naked incompetence or an inherent loathing of the fans that provide their living.

Either way this is not how a successful club should behave. From our perspective the “West Ham family” seems pretty dysfunctional. Sadly, so long as the club continue their refusal to speak with ISAs we cannot metaphorically call Social Services in.

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